When working in a fast-paced environment, losing the keys to your paper hand towel dispensers can unexpectedly hinder your regular operations. Whether the keys were taken from your premises or misplaced by one of your team members, we understand that it's frustrating not to be able to provide the level of hygiene that customers expect from you. 

 

However, try to be patient and refrain from forcing locks or trying to disassemble your Tork paper towel dispenser or parts of your product, particularly the locking mechanism. Keep in mind that if you try to force your way into a touchless dispenser, you could damage the sensors, which may result in you having to replace the whole dispenser. In a nutshell, acting rashly has the potential to turn a minor frustration into an expensive issue. 

 

Not only can this affect your business revenue, but visibly broken or faulty dispensers can have a negative impact on your establishment's reputation. According to our 2024 Insight Survey, 73% of respondents feel unsafe if they can't wash their hands in a facility, so if your dispensers are out of action after breaking into them, guests may be put off. 

 

Instead of taking the risk of costly repairs and whole dispenser replacements, try to use the key you might have from other Tork dispensers in your facility. If that’s not possible, it’s a good idea to contact us so that we can support you directly. 

 

For more troubleshooting tips, consult your product manual or follow our step-by-step guide for maintaining paper towel and toilet paper dispensers.